Your data, your choice
Let’s keep it between us: This is how we guarantee your Akina data is stored safely and privately.
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Privacy first
At Akina, we take privacy and data safety very seriously. As part of this commitment, we operate with the greatest possible transparency. The following constantly evolving security measures help to ensure that your data remains yours and does not fall into the hands of unauthorized third parties.
We can't see you
That's right. Our AI technology analyzes your movements by tracking landmarks on your body, so we never have to collect or store video data.
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Your data. Your choice.
You decide what you want to share with us. And when you're ready to move on, we'll automatically delete all your personal data. Simple as that.
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We follow data protection standards
Goes without saying; we comply with the Swiss Data Protection Law reDSG, and comply with stringent privacy and security standards.
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We keep it local
Whatever data you choose to share with us only gets stored in Switzerland and the European Union. Your personal data isn't going anywhere.
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Your video never leaves your device
We never see, send or store any raw video data. This means, no one except yourself can ever see you or your surroundings at home. Your video never leaves your local device. Let us dive deeper into how Akina achieves this.
Our Maia AI recognizes you in the video stream of your webcam, and draws a box around your body. In the box, Maia starts to search for so-called “landmarks”. These landmarks are recognizable points such as your shoulders, elbows, or hips, or even your eyes. For more advanced interpretation - we call this step classification - the numerical coordinates of the landmarks are sent to the Akina servers in the cloud. In the cloud, we use powerful computers, graphics processing units (GPUs), to compute joint angles, interpret your movements, and send the result back to your local machine.
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If you connect to a physiotherapist through Akina, they will never see a raw video of you (remember: the video never leaves your device!). What your physiotherapist can see are key performance metrics describing your home training, and a 3D animation of typical movement patterns. Additionally, you can let them know if you experience any pain or difficulty with a particular exercise. Using these key performance metrics and 3D visualization, the physiotherapist can provide feedback to you via text, audio or video message, or discuss the exercise in the next face-to-face therapy session.
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Taking a closer look at data security and compliance
It goes without saying that Akina is compliant with the highest security policy and privacy standards. Let us demonstrate which measures we take to ensure this.
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Safe-as-can-be encryption protocols
No matter whether your data is in rest or in transit, we make sure it is always encrypted using the best security algorithms available such as RSA4096, SHA256 und AES256. Due to industry best-practices such as Transport Layer Security, only encrypted data is sent into transit from our infrastructure. At rest, secret management services protect and store your data. You can find our SSLLabs report by clicking here.
Whether the data is at rest, in transit or in cloud storage, our end-to-end encryption ensures that your data is secure and private at all times. To go one step further, we ensure that metadata communication between your system and Akina is also encrypted.
You decide what happens to your data
In line with the Swiss Federal Act on Data Protection, individual ownership is attributed to personal data, encompassing protected health information. The prerequisite for processing and sharing this data is that consent should be granted freely, specifically, and with informed knowledge. We strongly align with this principle.
When an individual interacts with Akina products, a request is made to obtain the individual's permission to access their personal and health data. This approach allows the individual to actively participate in the consent process and ensure ownership of their data.
Ever evolving security measures
Our commitment to security and privacy is an ongoing and dynamic process. It involves a perpetual cycle of research, revision, implementation, testing, fixing, scaling, blocking, and permissioning. We consistently strive to not only meet but exceed the expectations set by regulators, investors, partners, and users. Our team collectively embraces and lives the security processes on a daily basis, as they are deeply ingrained in our organizational culture. The importance of security and privacy is fundamental to our values.
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In my role as the Data Protection Officer at Akina, I am committed to ensure high standards of data privacy and security, especially given the sensitive nature of health data. Our team is dedicated to ensuring that all personal information is handled with utmost care and confidentiality, adhering to stringent privacy regulations like the Swiss Federal Act on Data Protection. At Akina, we prioritize robust encryption methods and transparent data processing practices to safeguard our customers’ privacy. As we innovate in the field of remote physiotherapy, our commitment to data security remains unwavering to ensure the best for our customers and their data privacy.
Isabella Bauer
Data Protection Officer
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Standardized data retention
No matter whether your data is in rest or in transit, we make sure it is always encrypted using the best security algorithms available such as RSA4096, SHA256 und AES256. Due to industry best-practices such as Transport Layer Security, only encrypted data is sent into transit from our infrastructure. At rest, secret management services protect and store your data. You can find our SSLLabs report by clicking here.
Infrastructure precautions are a matter of course
Our services operate on Amazon Web Services (AWS) in Switzerland (Zurich) for all our customers. We do not manage or operate our own routers, load balancers, DNS servers, or physical servers. AWS undergoes regular independent assessments of their security, privacy, and compliance controls against various standards, including ISO/IEC 27001, ISO/IEC 27017, SOC 1, SOC 2, SOC 3, PCI DSS, HIPAA, CSA Star, FedRAMP, among others. Further details about their practices can be found on the AWS website.
About network-level security monitoring and protection
Our network is structured with several security zones, each meticulously monitored and safeguarded through a combination of trusted and next-generation firewalls. This includes IP address filtering to prevent unauthorized access. Additionally, we implement an intrusion detection and/or prevention solution (IDS/IPS) to actively monitor and block potential malicious packets. Our defense strategy also encompasses distributed denial of service (DDoS) mitigation services, utilizing a cutting-edge solution from the industry's leading providers.
We are proud to have an industry-leading security team
Our cybersecurity and data privacy team is composed of dedicated experts committed to the continuous enhancement of our organization's security and privacy measures. These professionals undergo training and hold certifications in various domains, including cybersecurity, data privacy management and compliance, and the latest security and privacy best practices.
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Secure data centers
Akina utilizes a worldwide network of cloud data centers designed to ensure the utmost safety, security, and accessibility. Specifically, we employ Amazon Web Services (AWS) for our global operations. This is how AWS ensures utmost security:
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You are a healthcare professional?
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At Akina, we believe in the power of connecting patients and physiotherapists beyond the clinic. Together, we can pave the path to better and beyond by guiding every move.
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